Help Center

Recharge mobile phone worldwide 10

• How do I send top up / recharge my prepaid phone ?
• What device can I use to send to up ?
• What languages do I have available on the website ?
• Where can I send top up / recharge my prepaid phone number ?
• I sent the prepaid credit to a wrong number

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Promotions 4

• Where can I check for available promotions ?
• What are the terms of the promotion ?
• Can I subscribe to your newsletter ?
• The mobile number that I recharged did not receive the promotion

My account 5

• I have not received the activation email
• Do I need to create an account ?
• Where can I check the status of my order ?
• Do you have Terms & Conditions ?
• How can I change my account password ?

Customer Support 4

• When can I contact Interprepaid if I have any problem with my order ?
• What are the working hours for live chat ?
• I sent an email regarding my order , how long I must wait for an answer ?
• Where can I contact Interprepaid Customer Support ?

Fees & Charges 2

• I received less than I ordered
• What are your fees for an order ?

Payments 7

• Why isn’t my credit card accepted ?
• What method payments do you support ?
• Can I pay with other payment method beside credit/debit card ?
• What is 3D Secure / Verified by Visa / MasterCard SecureCode ?
• My order is in pending. Why is this happening ?

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